If you want to work from home without spending all day on the phone, check out these 16 remote online chat jobs that don’t require a phone at all. When you work remotely, you can skip long commutes and wear whatever’s comfortable.

Cat Alford

Written by Cat AlfordLast Updated: September 22, 2023

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More employees work from home than ever before, and the trend isn’t going away anytime soon.

According to the 2017 State of Telecommuting in the U.S. Employee Workforce Report[1], nearly 4 million U.S. employees work from home at least half the time.

There’s so much more flexibility that comes with working from home. When you work remotely, you can skip long commutes, wear gym clothes all day, and spend more time with your family.

Plus, you can get more done at home. A Stanford University study[2] found that remote workers were 13% more productive than office workers. People who worked from home logged more hours and were more effective during those hours.

If you want to work from home, customer service is the number five[3] remote work job category, earning about $16.23 per hour in 2018[4]. If you want to work from home doing something you enjoy, look for remote chat jobs.

What Is a Chat Agent?  

Online chat agents provide customer support via text-based chat discussions.

Successful live chat agents should enjoy a fast-paced environment with little downtime in between. They should be able to multitask since they’ll often have multiple conversations going on at once.

Online customer service jobs require that you be able to communicate professionally using proper grammar, punctuation, and spelling.

Some chat agent jobs do require specific knowledge of the business you’re supporting and the chat platform. As you’re researching online chat jobs, look for companies that provide training and don’t require previous experience.

All you physically need to be an online chat agent is a reliable internet connection, a computer, and possibly a phone and headset depending on the position. You’ll also find it easier to concentrate in an area that isn’t noisy.

Online chat jobs aren’t exactly the same as being a virtual assistant. VAs can support a wide range of activities, but a VA might also do customer support like answering emails and fulfilling orders.

As a virtual assistant, you might also make appointments, order supplies, or manage social media accounts. An online chat agent’s primary responsibility is to provide customer support.

There are some jobs that may require you to be a phone-based customer service agent. If you prefer talking to people instead of typing, these jobs might be a more suitable fit for you.

16 Best Places to Find Online Chat Jobs

Many reputable companies offer online jobs for virtual chat agents. You might need specialized knowledge to work for tech companies, while others may only require excellent customer service skills and an internet connection, even if you have no prior experience in th role.

1. Accolade Support

Accolade Support jobs page
Source: Accolade Support

Accolade Support hires customer service agents that work as independent contractors. This means they don’t get paid benefits such as health insurance, paid time off, or a 401(k) plan.

Instead, they have the flexibility to choose which hours they want to work. It’s not clear what the pay is or how many hours are required per week.

Agents must have:

Here are the technical requirements:

Related: 25 Legitimate Ways to Earn Money Online

2. Apple

Apple customer support and service jobs site
Source: Apple

Apple At Home Advisors answer questions and provide online chat support to Apple customers. Apple provides an iMac and headset to its at-home advisors. You’ll need internet access and a quiet place to work. However, the company will reimburse part of your internet costs.

To succeed in this job, it helps to have some experience with Apple products like iPhones and iPads, but it’s not required. Apple provides training on the technical aspects of the latest Apple products and on the Apple approach to customer service.

The Apple At Home Advisor program also offers paid time off, product discounts, and free career development resources. Apple offers part-time and full-time At Home Advisor roles. You’ll learn more about the pay and benefits during the interview process. 

Related: 17 of the Best Places to Find Small Task or Micro Jobs

3. Asurion

Asurion careers page
Source: Asurion

Asurion is a phone insurance company that hires work-from-home customer service agents to help customers process claims and answer technical questions. Employees make $13.50 an hour starting out. 

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